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Teladoc Health. These services are intended to provide general health information. Under no circumstances should these recommendations be considered to be a diagnosis or treatment. The recommendations derived from these services are based on medical information provided by the customer and should in no way replace or substitute medical information provided by medical professionals.

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Teleconsultation

Provided by a team of medical specialists at Teladoc Health

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Access to a doctor anytime, anywhere. The Teleconsultation service enables you to ask any health-related question to a GP who is available for you by appointment.

Our doctors can help you with many medical conditions including cold and flu symptoms, infections, anxiety, stress, allergies and provide advice on non-urgent medical conditions. Get the care you need in minutes from the comfort of your home, at work or while you’re travelling.

Whatever you are faced with, you can ask our doctor any health-related question.

If needed, you can also upload additional medical information so that our team can assess it along with your symptoms to get a full picture of your situation. You can also upload photos of, for example, a skin condition, a letter from a doctor or medication you are taking.

Get in touch with our team of experts and we’ll aim to resolve your health-related questions.

Who can use this service?

As a customer, you get unlimited access to this service at no additional cost. There is no limit to how often you can use this service.

How does it work?

Request the service and schedule a video consultation from a doctor to get an answer to your medical question.

  • 1Request a consultation

    Access the portal and select the button “request the service”. Provide a short description of your inquiry or concern, then choose to schedule a video consultation with a doctor.

  • 2Talk to a doctor

    Once your request is submitted, you can expect to see the doctor at the agreed time slot.

  • 3Get answers to your medical questions

    Feel free to ask as many questions as you need, and our doctor will provide professional medical advice. If necessary, they will offer ongoing treatment to help improve your condition.

You can ask our doctors any questions about your health from the comfort of your own home.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
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